Frequently Asked Questions
Everything you need to know about your NAF Equine experience.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic deliveries, while international shipping may take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our online Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your materials ethically sourced?
Sustainability is core to NAF Equine. We partner exclusively with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics, including organic cotton and recycled synthetics.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer a size guide for your equestrian-inspired collections?
Yes, every product page features a detailed size chart. We recommend measuring your bust, waist, and hips to compare against our metrics to ensure the perfect tailored fit.